• NET PALMA E HIJOS, S.L. is an integrated services company specialised in providing services of: CLEANING, POLISHING AND MAINTENANCE OF OFFICES, PREMISES AND HOMES.
• The principles that guide our management are aimed at providing the best service for our customers, contributing to environmental sustainability and ensuring the health and safety of our employees in the workplace.
• As a priority objective within our Integrated Management Policy, we consider that the services we offer deserve the full satisfaction of the customer in terms of guarantee and quality. To achieve this, we consider it necessary to implement the Integrated Management System for Quality and Environmental Management, which is certified in accordance with the UNE-EN ISO 9001:2015 and UNE-EN ISO
• The general guidelines of our Quality and Environmental Management Policy state the following:

Customer satisfaction is our top priority, which is why we are very interested in your opinion and have a documented method to consider and quantify the degree of satisfaction with our services. 

We also endeavour to invest in our human resources (e.g. training) and in our infrastructure in order to improve our services. 

The final quality of the service provided to the customer is the result of the planned and systematic actions of the Integrated Quality System and the MA in the control of RISKS, OPPORTUNITIES, PREVENTION, CORRECTION AND CONTINUOUS IMPROVEMENT throughout the cycle, providing a better service than that of our competitors in order to increase customer loyalty, growth and satisfaction.

Improving the Organisation’s environmental performance is one of our maxims, which is why we establish environmental goals and targets, which are reviewed annually and allow us to:

Reduction of environmental aspects classified as significant. 

We try to avoid all types of environmental impact, especially pollution, the depletion of natural resources and the minimisation of waste generation. 

Inform customers, suppliers and employees about all events and changes in our company.

Comply with the regulations and laws in force applicable to our company (Environment, Occupational Risk Prevention, RGPD, etc).

• In order to carry out our policy and achieve the objectives we set ourselves each year, the unconditional support of all the company’s staff is absolutely necessary, expressed through their firm and constant commitment to NET PALMA LIMPIEZA Y SERVICIOS.
• We are sure that all these efforts will lead to an improvement in the quality of our work, helping to ensure a better future for NET PALMA LIMPIEZA Y SERVICIO.